Privacy Policy

Introduction

SunSource (“Company,” “we,” “us,” and “our”) is committed to your privacy. This Privacy Policy (the “Policy”) describes the types of information we may collect form you when you visit either our website https://www.sun-source.com/ (the “Website”), or that you may provide when you interact, register with, access, or use any SunSource services on the Website (collectively with the Website, the “Services”), and our practices for using, maintaining, protecting, and disclosing the information.

This policy applies to the information we collect:

On this Website;
In email, text, and other electronic messages between you and SunSource;
Through the Website and other electronic communications sent through or in connection with the Website and Services;
When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this Policy.

This Policy does NOT apply to information you provide to or that is collected by any third-party, including through application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time (see “Changes to Our Privacy Policy”). Your continued use of the Services after we may changes is deemed to be an acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

Personal Information. This includes, but is not limited to, information that we use to identify you, such as your name, address, email address, company name, job title, demographic data, telephone number, and fax number.
Non-Personal Information. This includes, but is not limited to, user behavior on our Services and aggregated generic information. This is information about you but does not identify you.
Usage Information. This includes, but is not limited to, information about your device including IP address, browser type, and version, time zone setting, and page interaction collected through cookies and other tracking technologies.

We collect this information:

Directly from you when you provide it to us. We collect information that you provide to us, including but not limited to, the information you provide by filling in forms on our Services, such as information provided at the time of registering to use our Website, posting material on the Website, or requesting further services on the Website. We may also ask for this information when you report a problem with our Services, or exercise your privacy rights and choices.
Automatically as you navigate through the Website. Information collected automatically may include usage information as described above, and we may use these technologies, at times in connection with third-party services, to collect information about your online activities over time and across third-party websites or other online services.

For example, this Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. This Website uses “cookie” technology to obtain Non-Personal Information from online visitors. We don’t extract Personal Information in this process. Rather, cookies allow us to update and improve our Website. Even if you set your browser not to accept cookies, you can still use most of the features of the Website.

This website also uses browser cookies. These are small files placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
From third parties, such as our trusted business partners. Some content or applications, including advertisements, on the Website, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Services. The information they collect may be associated with your Personal Information, or they may collect information, including Personal Information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties use of tracking technologies. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information, for several reasons:

To present our Services and its contents to you;
To provide you with information, products, or services that you request from us;
To set up, maintain, and support our Services;
To monitor the use of our Services in order to detect security incidents;
For internal marketing purposes, such as marketing research;
To notify you about the changes to our Website, or any products or services we offer through the Website;
For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction. We may disclose Personal Information that we collect, or you provide as described in this Privacy Policy:

With affiliates and subsidiaries, business partners, service providers, or other third parties we use to provide you with the Services and its contents and functions. We use third party service providers that perform functions on our behalf, such as billing and payment processing.
To third parties to market their products or services to you if you have not opted out of these disclosures;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us about our users is among the assets transferred;
To fulfill the purpose for which you provide it;
For any other purpose disclosed by us when you provide the information, and
With your consent.

We may also disclose your Personal Information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SunSource, our customers, or others.

Your Privacy Rights and Choices

We strive to provide you with choices regarding the Personal Information you provide to us. If you have questions regarding privacy-related rights, you may contact us at the information provided in the Contact Us section below.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

Certain data protection laws may provide you with more privacy rights than those listed above, depending on your residency.

California Privacy Rights

This section is our Privacy Notice for California Residents (“Notice”) and applies to visitors, users, and others who reside in the State of California (“consumers” or “you”/”your”) and use our Services, as contemplated under the California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”).

If you wish to exercise your rights under the CCPA/CPRA, please contact us using any of the methods provided in the Contact Us section below. We will consider and process your request within a reasonable period of time. Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights

We collect different types of information from users, and we use and/or disclose this information for different business purposes. The chart below identifies the Personal Information we may collect and lists the parties with whom we may share this information and for what business purpose.

Category of Personal Information	Specific Personal Information that may be collected	Purpose of Collecting the personal information	Categories of sources from which the Personal Information is collected	Is this category of Personal Information shared with third parties?	Categories of third parties with which the Personal Information may be shared	Purpose of disclosing or sharing Personal Information
Identifiers	Name, mailing address, email address, telephone number, IP address, and account information	To uniquely identify an individual in support of business activities	Website, Website Analytics Tools (eg: Google Analytics, FreshChat, and HubSpot)	This information may be linked between our systems	Website Tracking Services, Customer Service, and Marketing Tools	To fulfill business purposes, including providing products/services, maintaining corresponding transactions, business records, controlling, answer your questions and provide customer support, and improving the performance and quality of the website and your website experience
Personal Information categories listed in the California Customer Records Statute (Cal. Civ. Code 1798.80(e))	Name, address, telephone number, or any other financial information. Some personal information included in this category may overlap with other categories	To uniquely identify an individual in support of business activities	Website, FreshChat	This information may be linked between our systems	Website Tracking Services and Marketing Tools	To fulfill business purposes, including providing products/services, answer your questions and provide customer support, maintaining corresponding transactions, business records, controlling and improving the performance and quality of the website and your website experience
Commercial Information	Contact information and transaction/order history	To support business transactions	Website and Manual Entry into company systems	No		To fulfill business purposes, including providing products/services, maintaining corresponding transactions, business records, controlling and improving the performance and quality of the website and your website experience
Internet or other similar network activity	IP address, browser type and version, Browsing history, information on a consumer’s interaction with a website, or advertisement	To allow access to and optimize our website	Website, Website Analytics Tools (eg: Google Analytics, FreshChat, and HubSpot)	This information may be linked between our systems	Website Tracking Services and Marketing Tools	To fulfill business purposes, including providing products/services, maintaining corresponding transactions, business records, controlling and improving the performance and quality of the website and your website experience
Geolocation data	Information that can identify an individual’s precise location	To uniquely identify an individual in support of business activities	Website, Website Analytics Tools (eg: Google Analytics, HubSpot)	This information may be linked between our systems	Website Tracking Services and Marketing Tools	To fulfill business purposes, including providing products/services, maintaining corresponding transactions, business records, controlling and improving the performance and quality of the website and your website experience
Professional or employment-related information	Current or past job history or performance evaluations	To uniquely identify an individual in support of business activities	Website, Website Analytics Tools (eg: Google Analytics, HubSpot)	This information may be linked between our systems	Website Tracking Services and Marketing Tools	To fulfill business purposes, including providing products/services, maintaining corresponding transactions, business records, controlling and improving the performance and quality of the website and your website experience

Use of Personal Information

We do not sell your Personal Information. We may use or disclose the Personal Information we collect for one of the purposes listed in the chart. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without first providing you notice.

Sharing Personal Information

We may disclose and have disclosed the past twelve (12) months Personal Information to third parties for business purposes as set forth in the above chart and in this Privacy Policy. In the preceding twelve (12) months, we have not sold Personal Information.

We may share your information with third parties for the purpose of cross-context behavioral advertising. For opt-out options, please see the Your Rights and Choices section below.

Data Retention

We will retain your Personal Information for no longer than is necessary for the purposes stated in this Privacy Policy, unless otherwise extending the retention period is required or permitted by law or subject to our retention policies as may be in place from time to time. The data storage period may vary with scenario, product, and service. The standards SunSource use to determine the retention period are as follows:

The time required to retain personal data to fulfill business purpose, including providing products/services
Maintaining corresponding transaction/business records
Controlling and improving the performance and quality of the website
Handling possible user queries or complaints and locating problems
Whether the user agrees to a longer retention period
Whether the law, contracts, and other equivalencies have special requirements for data retention

Your California Rights and Choices

The CCPA/CPRA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

Right to Opt-Out of Personal Information Sharing

You will be opted in by default to the sharing of Personal Information as defined under the CCPA/CPRA. You can opt out of sharing the Personal Information at any time by clicking on this hyperlink https://www.sun-source.com/ContactUs and submit your request with a note that states you would like to opt-out of the sharing of the sharing of Personal Information as defined under the CCPA/CPRA. Please note, we do not track users across devices, so you will have to opt out form each device where you access our services.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclosed your personal information for a business purpose, a list of the disclosures made identifying the personal information categories that each category of recipient obtained.

Correct/Rectify Personal Information

You have the right to rectify (correct, update, or modify) the personal information we collect about you. After making such a request, we will take commercially reasonable efforts to correct inaccurate personal information within 45 days of receiving the request. In the event an extension is needed, we may take an additional 45 days when reasonably necessary. In this case, we will provide you a notice of extension within the first 45-day period.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, specifically if you previously provided informed consent and deleting that information may seriously impair or render impossible the research’s achievement.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of personal information that are compatible with the context in which you provided it.

Exercising Opt-out of Data Sharing, Access, Rectification, Data Portability, and Deletion Rights

To exercise data sharing opt-out, access, rectification, data portability and deletion rights described above, please submit a verifiable consumer request to us by either:

Emailing us at esupport@sunsrce.com

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We will try our best to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another and should allow you to further transmit information if you desire.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Based solely on the exercise of your CCPA/CPRA rights, we will not:

Deny you goods or services
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
Provide you a different level or quality of goods or services
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

Contact Information

If you are a customer of SunSource and have questions or comments about this CCPA/CPRA Policy or wish to exercise your rights under California law, please do not hesitate to contact us at esupport@sunsrce.com.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us in connection with our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained in the Services.

Changes to Our Privacy Policy, including our CCPA/CPRA Policy

We reserve the right to amend this Privacy Policy, including the CCPA/CPRA Policy at our discretion and at any time. It is our policy to post any changes we make on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you by the email address specified in your account and/or through a notice on the Website. The date the Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Policy to check for any changes.

Contact Us

To ask questions or comment about this Policy and our privacy practices contact us at:

SunSource

esupport@sunsrce.com

SunSource

Attn: eCommerce & IT Department

2301 Windsor Court

Addison, IL 60101

Effective Date: January 1, 2023

Back to Home